Mandarin HR Support Specialist

BENEFITS: Regular Upon Hire Medical Gym Education Support Loans and Dental Allowance Government Mandated benefits Sick Leave Vacation Leave JOB DETAILS: COMPANY PROFILE: This company is mostly known as a provider of hardware and software products. They also provide customer service to their clients all around the world. JOB TITLE: Mandarin HR Support Specialist LOCATION: Laguna City SALARY: P 70,000 - P 90,000 ALL BASIC SCHEDULE: Dayshift (9:00 AM TO 6:00 PM) WORK SET UP: Hybrid BENEFITS: Regular Upon Hire, Medical, Gym, Education Support, Loans and Dental Allowance, Government Mandated benefits REQUIREMENT: Can speak Mandarin and English Can read emails from different Chinese speakers Exceptional customer service orientation Experience assisting customers on phone and live chat, email, social media and web form submissions Ability to answer in a very polite way and to give the best solutions Open to graduates and undergraduates Preferably Filipino-Chinese or fresh graduates or someone with CSR background Open to inexperience as long as can communicate well to clients over the phone Preferred Filipino-Chinese Amenable to work in Laguna DUTIES: Responsible to answer emails and chat regarding Payrolls and HR role Provide solutions inquiries of employees of these companies located abroad Responding via email if the inquiry is basic Coordinate with employees of head office located in China Updating employee file such as new address or marital status Respond to internal employee concerns via email and calls Answer calls from internal employees during office hours Listen to global employees and give solutions to their concerns Explain and record disputes to salary Refresh employees regarding signed agreement Collect and approve employees leaves and absences RECRUITMENT PROCESS: Initial Interview Final Interview Job Offer