Operations Leader

Job Description For Posting
Marsh is seeking candidates for the following position based in the PHL office:

Operations Leader
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What can you expect?

This role will be responsible to support client retention and business growth by providing overall management of Country Operations & Technology main areas : Placement Support, Policy Service, Fiduciary Operations, Project Management, and Claims Operations.


We will count on you to:

Deliver service as per agreed Service Level Agreement (SLA)
Ensure each process is measured through metrics
Put appropriate control in each process to reduce E&O risk
Look for continuous improvement opportunity to improve efficiency
Ensure O&T function is relevant to business needs
Overall alignment and coordination between Country Management, Country O&T, and Regional O&T
Manage O&T expense ratio towards business growth
Overall project management and change management function in country
Champion in country data quality
Identify and develop key talents



What you need to have:

Minimum 10 year experience in FSI.
Minimum 5 year experience of managing sizable team (20+, including several people managers) is preferred
Similar industry experience : General Insurance / Life Insurance / Insurance Broker will be a plus point.
Exposure with matrix reporting
Proficient in Microsoft Office tools Outlook, Excel, and Power Point


What makes you stand out:

Strategic and comprehensive thinking
Strong problem solving capabilities
Change agent & good communicator
Customer oriented
Strong organization skills
Good discipline, able to prioritize work and meet deadlines
Excellent interpersonal skills
Able to work within a team and inter team


Marshis the worlds leading insurance broker and risk advisor. With around 45,000 colleagues operating in 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business ofMarsh McLennan(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue nearly $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:Marsh,Guy Carpenter,MercerandOliver Wyman. For more information, (link removed), follow us onLinkedInandTwitteror subscribe toBRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.