Customer Service Representative
Posted on :
17-10-2022
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Job Description
Customer Service Representative
You need to have knowledge of printing processes, experience in a printing industry or promotional marketing item ordering.
Think things with company logos on them, hats, shirts, pens, mugs, key-chains... anything companies give away to brand them among their customers and prospects
Salary + OT + commission on upsell and new accounts you bring, develop or create! Full benefits and up to 6 weeks vacation to start with experience if you have handled large accounts and managed projects.
The Customer Service Representative - Promotional Items:
- Support Clients with administrative functions, order entry, getting multiple quotes, tracking orders for delivery.
- Liaison to manufacturing (Voice of Customer)
- Receive, verify and retain customer purchase orders
- Verify pricing accuracy on PO to contract or customer pricing
- Confirm receipt of purchase order with customer (within 24 hrs. of receipt), including confirm pricing & delivery dates (within 24-48 hrs. of receipt)
- Assure timely order processing and release of manufacturing ticket to scheduling and production
- Initiate internal requests for art & prep, to include structural drawings and samples
- Respond to customer inquiries for order status, provide routine reports on open order status
- Define order priorities with planner and addresses changes
- Liaison new customer credit application, information form, establish customer profile in system
- Ensure that customer price lists are current and in a common format
This is a FUN role where you help clients BUY things to give away at marketing functions! Full Time = Remote Work if needed, Salary, Benefits, Bonus +/or Commissions + Growth Opportunities!
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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