Remote Technical Support Representative

To expand our team we are looking for a proactive and customerfocused Remote Technical Support Representative. Strong technical troubleshooting abilities superb communication skills and a desire to help others are characteristics of the perfect candidate. You can work from anywhere in the US in this capacity which gives you the freedom to manage your personal and professional lives while giving our clients the best service possible.

Primary Accountabilities:

Provide clients phone email and chat technical help.

Investigate and fix problems with the hardware software and network.

Help clients set up configure and use the product.

In our support system track and record client issues and their resolutions.

When required escalate difficult problems to engineering or higherlevel support teams.

Work together as a team to exchange knowledge and enhance support procedures.

Keep abreast of business updates product developments and market trends.

Ensure client happiness by offering outstanding customer service.

Qualifications:

High school graduation or its equivalent; a bachelors or associates degree in a related discipline is preferred.

a track record of success in technical support or a related position.

strong familiarity with mobile devices computers and other tech products.

outstanding ability to solve problems and pay attention to details.

strong communication skills both in writing and speaking.

the capacity to juggle several tasks at once and operate independently.

It is advantageous to have experience with support tools and software such as Zendesk and Freshdesk.

Benefits:

Allinclusive dental vision and health insurance policies to maintain your familys health.

generous paid time off combined with assistance in preserving a positive worklife balance.

Work in a stimulating creative atmosphere that values originality and ingenuity.

access to the newest equipment and technology to support your success in your position.

We provide a competitive benefits package that takes your talents and expertise into account.

Remote Work :

No