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You will be updated with latest job alerts via emailWant to start working abroad? Portugal is the place for you! Portugal has a lot to offer on personal and professional level. With its rich culture and history there is a lot to experience in Portugal. Visit the beautiful castles, watch towers and statues from Portugal s history. Experience a ride on the famous tram 28 and try the famous Pastel de Bel m or Pastel de Nata. You can experience all of this while working in an international environment. We can offer you a job in an international company within a strong unified team. Want to start this new adventure take a look at this job position!
As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service.
You will be part of an innovative project a the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Team Leader, you will:
Supervise, monitor, and develop a team of Customer Advisors.
Closely monitor the SLA s and KPI s of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company s fast-paced growth, and internally progress different job positions.
Proficiency in German (C2)
Fluency in English (B2/C1)
At least on 1 year of previous experience in Team Management (mandatory)
In-depth knowledge of performance metrics (KPI s)
Good IT skills, especially in MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
For non-EU residents, it is mandatory to have a valid work permit.
Competitive base salary according to experience
Meal allowance paid in voucher card
Transportation allowance
Performance-based bonus
Private Health Insurance with a dental care plan
Continuous development and career growth opportunities on a local and global level
Relocation package: shared accommodation and flight reimbursement
Work with adventurous people from over 15 nationalities.
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
Lisbon, Portugal
Full Time