German Technical support advisor - Tech sector

Want to start a new adventure abroad? Take a look at Portugal! Portugal is one of the oldest nations in Europe and has a rich culture and history. You can experience this culture and history while also being able to experience the work life in Portugal. We can offer you a job in a company that values their employees and puts them in the first place! Become a part of a close team where you can meet new people and make new friends. And all of this is possible while living in the beautiful Portugal!

About the job

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

Responsibilities

• Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.

• Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.

• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.

• Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Your Profile

• Native or Proficient Dutch (C2) or German(C2) or French (C2)

• Fluency in English (B2)

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

• Demonstrate patience when communicating and solving issues

• Treat all data and personal information with utmost confidentiality

• Proactive, self-motivated and a great team player

What do we offer?

• Competitive wages (14 monthly payments per year)

• Performance bonus

• Transportation allowance

• Health insurance with a dental plan (after 6 months contract)

• Relocation package - shared accommodation and flight reimbursement

• Opportunities for career progression and possibilities for an international career through the International Mobility Program

Additional Benefits

• Work with adventurous people from over 15 nationalities

• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

• We promote inter-company mobility to work at any of our sites around the world.

• New and modern office located where the action is: Lisbon- Portugal.

Location

Lisbon, Portugal