Dutch Customer Support In Porto
Dutch Customer Support In Porto
Posted on :
29-09-2024
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in Dutch ensuring all communications are clear friendly and professional.
- Assist customers with productrelated questions order processing returns and general inquiries about our beauty products.
- Troubleshoot and resolve customer issues efficiently aiming for a firstcontact resolution whenever possible.
- Maintain accurate records of customer interactions feedback and resolutions in our CRM system.
- Collaborate with team members and other departments to improve customer satisfaction and address common issues.
- Stay uptodate with product knowledge and industry trends to provide informed support to customers.
- Participate in training and development programs to enhance your skills and knowledge of our product offerings.
Requirements:
- Native Dutch speaker with strong communication skills.
- B2 level proficiency in English; additional languages are a plus.
- Previous experience in customer service or a related field preferably within the beauty sector.
- Excellent problemsolving skills and a customeroriented mindset.
- Ability to work independently and collaboratively as part of a team.
- Proficient in using computer systems and software applications.
- A passion for beauty products and a genuine desire to help customers.
What We Offer:
- Competitive salary and performancebased bonuses.
- Comprehensive training and ongoing support to help you excel in your role.
- Employee benefits including health insurance wellness programs and staff discounts on beauty products.
- Opportunities for career advancement and professional growth within the company.
- A dynamic and inclusive work environment in the beautiful city of Porto.
Remote Work :
No
Employment Type
Full Time
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