Customer Service Support ()

Job Responsibilities:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

- Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Provide good customer services and maintain good rapport with customers.

- Provide highly skilled resources to answer customer enquiries and request predominantly.

- Working towards monthly or annual targets

Job Requirements:

- Candidate must possess at least SPM/UEC or equivalent (link removed)>
- Willing to work on Weekends, Public Holidays & Shifts (occasionally).

- Excellent interpersonal, written and oral communication skills.

- Required language(s): Proficient in and English (oral & written).

- FRESH GRADUATES are encouraged to apply.

- Related work experience in Customer Service field will be an advantage.

*** Interested applicants may also send over your updated resume to:

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Work experiences

Current and Expected salary

Date of availability / Notice Period

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We regret only shortlisted candidate will be notified.

The Company also provides various commission and allowance schemes for those who achieve work targets.