Job Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Provide good customer services and maintain good rapport with customers.
- Provide highly skilled resources to answer customer enquiries and request predominantly.
- Working towards monthly or annual targets
Job Requirements:
- Candidate must possess at least SPM/UEC or equivalent (link removed)>
- Willing to work on Weekends, Public Holidays & Shifts (occasionally).
- Excellent interpersonal, written and oral communication skills.
- Required language(s): Proficient in and English (oral & written).
- FRESH GRADUATES are encouraged to apply.
- Related work experience in Customer Service field will be an advantage.
*** Interested applicants may also send over your updated resume to:
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Work experiences
Current and Expected salary
Date of availability / Notice Period
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We regret only shortlisted candidate will be notified.
The Company also provides various commission and allowance schemes for those who achieve work targets.