BPO Jobs in Kuala Lumpur

BPO Performance ManagementMonitor outsourced vendors performance against SLAs and KPIs for both service and commercial metrics.Conduct comprehensive performance reviews and trend analyses to identify risks deficiencies and areas for enhancement.Develop and implement corrective action More...

Key Responsibilities:Draft negotiate and manage contracts with BPO partners ensuring clarity on terms including SLAs penalties bonuses and compliance requirements.  You are responsible for maintaining a global consistency of all clauses and contract standards so our stakeholders More...

Key Responsibilities:Build process with the Work Force Management (WFM) team to ensure all yearly models and ongoing monthly adjustments to headcount and productive hours are integrated into the financial intakeUse WFM forecasting and contract pricing to build full fiscal year project More...