Desktop Support Tech
Posted on :
12-10-2022
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Job Description
Job Description:
- Organizes, orchestrate, and performs Installation, Move, Add, Changes (IMAC) of computer, phone, and other hardware.
- Troubleshoots and repairs issues related to phone, computer, peripherals, printer following scripts.
- Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, monitors, and maintains work or repair requests in the SNOW incident management system.
- In collaboration with the Desktop Engineers, Plans, tests, and contributes to the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
- Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates.
- Provides guidance and technical expertise for users related to computer system acquisition or software related purchases and provides ad-hoc user training and instruction on computer hardware.
Employment Type
Full Time
Key Skills
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