Desktop Support Tech

Job Description:

• Organizes, orchestrate, and performs Installation, Move, Add, Changes (IMAC) of computer, phone, and other hardware.
• Troubleshoots and repairs issues related to phone, computer, peripherals, printer following scripts.
• Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, monitors, and maintains work or repair requests in the SNOW incident management system.
• In collaboration with the Desktop Engineers, Plans, tests, and contributes to the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
• Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates.
• Provides guidance and technical expertise for users related to computer system acquisition or software related purchases and provides ad-hoc user training and instruction on computer hardware.