IVR Call Center Engineer - Telecom
Posted on :
12-10-2022
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Job Description
Role : IVR Call Center Engineer - Telecom
Location: New York NY
Duration: Long Term
Mandotory Qualification:
- 5 years of experience in a large enterprise with design, development, administration, and maintenance of Nice CXOne Contact Center or similar experience
- Experience with UC and Contact Center best practices and process for design, deployment, and support
- Experience with UC and Contact Center migrations
- Background and knowledge of other Cloud and Premise UC/Voice solutions
- Strong understanding and experience designing complex call flows
- Working knowledge of modern HTML, Java and at least one major general-purpose programming language (C#, C++, Java, Javascript, Python, Perl)
- Familiarity with project and software development life cycles
- Strong troubleshooting and problem-solving skills
- Knowledge of networking principles, including TCP/IP, SIP, VoIP protocols.
Scope of Work:
- Active participant in setting agent and supervisor account
- Implementation, administration, troubleshooting and support CA OnDemand IVR call flow and call center
- support VoIP engineer
- Troubleshoot IVR and Call center issues
- Using Nuance speech engines for IVR speech recognition
- Development of the ICM Scripts and complex speech enabled applications, including developing web services calls.
- Update System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure. 8. Prepare documentation for CA OnDemand IVR processes.
Employment Type
Full Time
Key Skills
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