Virtual Assistant
Virtual Assistant
Posted on :
08-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-07-2024
Job Description
Are you a motivated and energetic inbound customer service professional looking for a rewarding virtual assistant role Were excited to welcome new virtual assistants to support our NonProfit clients Inbound Donation Call Center campaign.Why Join UsAs part of our virtual team joining over 1200 representatives youll provide exceptional customer service from the comfort of your home office. Our virtual assistants connect with callers through phone chat or text anticipating and fulfilling their needs with expertise and professionalism.Who Youll Support:Our clients include a diverse range of nonprofit organizations such as:Nonprofit/Charity TV and Radio stationsChild welfare agenciesVeteran support groupsSpiritual and religious organizationsAnimal advocacy groupsWe are also expanding into commercial consumer and government sectors offering you a variety of opportunities to showcase your skills.Preferred Skills:Highly organized and selfmotivatedExcellent phone and people skillsIntermediate PC proficiencyFlexible and a team playerAbility to provide excellent customer serviceContact center experience is a plusEarnings:For inbound phone work call agents may earn between $0.20 $0.32 per talk minute depending on the project. Experienced call agents can earn up to $0.35 per talk minute. Occasionally we may offer other opportunities such as answering emails working tickets and providing chat support all of which pay at different rates.States We Contract In:We are currently accepting qualified Virtual Assistants (Independent Contractors) from all US states except CA DE MA LA SD WV WY and VT.A $17.99 background check fee applies.If youre ready to make a difference and deliver outstanding service to a variety of nonprofit organizations join our team today!
Requirements
REQUIREMENTS
Minimum of 1 year of experience in a brickandmortar call center environment or 6 months of experience in a virtual call center setting.
Excellent verbal communication skills and a clear professional phone manner.
Ability to multitask and prioritize effectively in a fastpaced environment.
Strong problemsolving skills and the ability to think quickly on your feet.
Proficiency in using call center software and technology.
Strong attention to detail and accuracy in data entry.
Ability to adapt to different client needs and industries.
Reliable internet connection and a quiet workspace conducive to taking calls.
Flexibility to work various shifts as needed including evenings and weekends.
Benefits
RESPONSIBILITIES
Answering inbound phone calls promptly and professionally.
Providing accurate information and assistance to callers.
Resolving customer inquiries and issues in a timely manner.
Documenting all interactions and maintaining detailed records.
Escalating complex issues to appropriate channels when necessary.
Following company policies and procedures.
Collaborating with team members to ensure consistent service delivery.
Adhering to clientspecific guidelines and protocols.
Meeting performance metrics and targets set by the company.
If you have the required experience and skills to excel in this role we encourage you to apply and join our dynamic team of Virtual Assistants dedicated to delivering exceptional customer service.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
