Virtual Assistant
Virtual Assistant
Posted on :
08-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-07-2024
Job Description
We are seeking experienced Virtual Assistants to handle inbound phone calls for our clients. As a Virtual Assistant you will be responsible for providing exceptional customer service and support to callers addressing inquiries resolving issues and ensuring a positive interaction experience.
Requirements
REQUIREMENTS
Minimum of 1 year of experience in a brickandmortar call center environment or 6 months of experience in a virtual call center setting.
Excellent verbal communication skills and a clear professional phone manner.
Ability to multitask and prioritize effectively in a fastpaced environment.
Strong problemsolving skills and the ability to think quickly on your feet.
Proficiency in using call center software and technology.
Strong attention to detail and accuracy in data entry.
Ability to adapt to different client needs and industries.
Reliable internet connection and a quiet workspace conducive to taking calls.
Flexibility to work various shifts as needed including evenings and weekends.
Benefits
RESPONSIBILITIES
Answering inbound phone calls promptly and professionally.
Providing accurate information and assistance to callers.
Resolving customer inquiries and issues in a timely manner.
Documenting all interactions and maintaining detailed records.
Escalating complex issues to appropriate channels when necessary.
Following company policies and procedures.
Collaborating with team members to ensure consistent service delivery.
Adhering to clientspecific guidelines and protocols.
Meeting performance metrics and targets set by the company.
If you have the required experience and skills to excel in this role we encourage you to apply and join our dynamic team of Virtual Assistants dedicated to delivering exceptional customer service.
Employment Type
Full Time
Key Skills
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