Logistics Trainer
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Job Description
- Responsible for onboarding of new riders and reboarding of existing riders
- Responsible for training and retraining of riders about internal SOPs and new features/policies
- Build training SOPs and metrics to measure rider performance and compliance
- Documenting all training activities
- Assessing the effectiveness of training through surveys/feedback
- Groom rider quality (behavior, appearance, professionalism, presentational etc..)
- Setting up a performance improvement plan to improve performance of low performing riders
- Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
- Reduce rider complaints originating from customers
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
