Call Center Agent
Posted on :
31-10-2022
Employer Active
1 Vacancy
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Job Description
- Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
- Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
- Assign correct owners to customer request based on identified reason
- Recording of customer feedback from all areas of O2C processes
- Capture Voice of Customer and external surveys to learn customer perception and expectation.
- Provide basic technical solution and document requests by customer
- Am I a good fit?
- 1 to 2 years of Customer service in similar market environment
- 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
- Operational experience in logistic functions (optional)
Employment Type
Full Time
Department / Functional Area
Key Skills
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