IT Application Support SpecialistSr Specialist

Job Summary

Support the IT infrastructure and suggest resources to plan, develop, deliver and support IT services to meet the business needs.

Roles and Responsabilites

• Prepare for new or updated services and manage the change process within the framework of established regulatory, legal, and IT standards.
• Provide second-level support for software and hardware problems.
• Perform application support and application vendor interfacing services on behalf of the cluster.
• Perform application support and application vendor interfacing services on behalf of the cluster.
• Assist in the implementation and administration of Data Center architectures: a stimulating and welcoming environment.
• Study, assess, analyze and design the network & security infrastructure.
• Plan and implement network security measures to protect data, software and hardware.
• Handle development of document design, network configuration, and data center assessment.
• Monitor the performance of information technology systems to determine cost and productivity levels, and provide recommendations for improving the IT infrastructure.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assess vendors and develop test strategies for new hardware and software.
• Diagnose, troubleshoot and resolve hardware, software or other network and system problems.
• Perform other duties within the scope as assigned by his/her Performance Manager.
• Assume the authorities assigned to him/her.
• Stay up-to-date with the latest developments in his/her area of expertise.
  

Competencies

Skills

Education

Bachelor's Degree in Information Technology or Computer Science and Information Systems