Medical call center

Company Description

Bright Ideas Communications is a marketing company based in Amman that specializes in creating innovative and effective marketing strategies for businesses of all sizes. Our team of experienced professionals offers a range of services including branding, digital marketing, social media management, advertising, and public relations. We are committed to delivering results-driven solutions that help our clients reach their target audience and achieve their business goals.

Role Description

This is a full-time on-site role for a Medical Call Center Representative at Bright Ideas Communications in Amman. As a Medical Call Center Representative, you will be responsible for providing customer support and exceptional customer service to patients and healthcare professionals. You will handle incoming calls, answer inquiries, schedule appointments, and assist with resolving issues. This role requires excellent communication skills and the ability to navigate computer systems and software.

Qualifications

• Customer Support and Customer Service skills
• Excellent communication skills
• Experience working in contact centers or customer service roles
• Computer literacy and proficiency with basic software applications
• Strong problem-solving skills
• Ability to multitask and prioritize effectively
• Knowledge of medical terminology and healthcare industry experience is a plus
• Bachelor's degree in a relevant field