As a Concierge and a Front Office team member you are part of a team that is responsible for the smooth arrival, stay and departure experiences of the guests.
This service must be sincere, warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted where ever possible.
He / she should be empathetic to all mood and time restrictions.
He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
One should be creative and confident and be prepared to step outside of the confines of comfort.
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