ICT Team Leader

1.Supervise day to day tasks, provide support and guidance, build objectives, and reflect them on the WDP in alignment with ICT unit and NRC JO Country Office Strategic Objectives, provide regular feedback through regular meetings and on-the-job training.

2.Act as 2nd level support for ICT incidents and service requests, and act as a backup for ICT Officer –Host as a 1st level support.

3.Work with Business Partners (Program, Support Units, Regional & Global ICT, and internal & external developers) to develop innovative solutions to programme implementation in Jordan Country Office in line with global NRC SOPs and best practice. And Assign tasks to ICT Team to implement those projects.

4.Take lead on NRC JO Country Offices, ICT infrastructure projects and Net work enhancement: plan for implementation, work with ICT Officers Host, Camps, and Amman on Network Mapping, Infrastructure enhancement.

5.Assist ICT Coordinator in developing business cases and ICT proposals for all NRC JO Country Offices initiatives and projects. Including but not limited to process design and enhancement, technical & financial reports, DPIA.

6.Assist ICT Coordinator in conducting regular and on-demand Risk Assessments: Penetration tests, Vulnerability tests, Data Protection, and Information Security.

7.Assist ICT Coordinator in building deploying ICT Policies and Guidelines.

8.Follow up with ICT Officer on keeping NRC Equipment up-to-date and using only licensed SW.

9.Assist ICT Technical Officer –Amman in Building ICT Knowledge Base. Including maintaining ICT Inductions materials up to date(New Joiner Package, service catalogue).

10.Follow up on ICT Tickets on Ticketing System, for Host Area.