Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
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