Customer Experience Officer
Posted on :
24-07-2022
Employer Active
1 Vacancy
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Job Description
- Handle JKB customers’ experiences, including the sum of every interaction a customer has with JKB, both pre-and post-sale.
- Demonstrate the most valuable features, and attributes of the product or service and link them to the customer's key challenges.
- Maintain and lead periodic check-ins with non-key customers to ensure they are receiving the most value from the product or service.
- Make sure that every member and channel at JKB delivers a positive, meaningful experience across those interactions.
- Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.
- Implement a comprehensive customer experience program to promote service culture at the bank.
- Maintain customer satisfaction and enhance their experiences through definition, analysis, and implementation of the process, people, and premises improvement initiatives.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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