Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale
Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan
Manage the ongoing post sales experience with the customer, including onboarding, ongoing optimization, monitoring usage to determine if upsell opportunities exist, and mitigating risks to ensure a healthy renewal
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