Provides excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
Strive to exceed personal and department monthly sales goals based on bookings and revenue.
Being able to multi-task buy looking up information from several different databases, while maintaining a conversation on the phone.
Booked reservations for individuals or groups that are requested by phone or from within the hotel
Assisted affluent guests with luxury packages and accommodations
Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication
Participated in monthly reservation meetings that discussed reaching company's goals
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