Manager Customer Support Jobs in Cairo

Roles and responsibilities Drives value to customers and team members by creating and sharing related knowledge. ▪ partners with customers to support their business strategy and goals. ▪ Maintain External, Internal, and the vendor SLAs. Awareness with ITIL is a plus. ▪ Serve as t More...

Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedb More...

Respond to customer inquiries and provide support via phone, email, and chat. Troubleshoot and resolve technical issues related to our e-learning platform. Assist customers with onboarding, registration, and payment processes. Provide product information and guide customers throu More...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic More...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem More...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Develop and implement effective BIM strategies. Integrate BIM processes into project workflows. Manage and mentor BIM professionals. Create and oversee BIM execution plans. Ensure accurate 3D models and resolve issues. Stay updated with BIM technol More...

Job Description About the Role: We seek a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative on the biggest entertainment platform in the Middle East you will be responsible for providing exceptional support More...

Job Description About the Role: We seek a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative on the biggest entertainment platform in the Middle East you will be responsible for providing exceptional support More...

Job Description About the Role: We seek a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative on the biggest entertainment platform in the Middle East you will be responsible for providing exceptional support More...

Job Description About the Role: We seek a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative on the biggest entertainment platform in the Middle East you will be responsible for providing exceptional support More...

Job Description About the Role: We are seeking a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative you will be responsible for providing exceptional support to our users through various channels including e More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Boost team performance and revenue. Handle calls with professionalism and improve conversion rates. Provide feedback and lead team meetings. Manage our lead generation system and optimize processes. Build strong relationships with partners and ensure smooth operations. Solve pr More...

Manage and supervise a team of customer service representatives. Develop and implement customer service policies and procedures. Monitor and evaluate customer service performance metrics. Handle escalated customer complaints and resolve issues effectively. Collaborate with other More...

Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships Actively listen to customer concerns, identify solutions, and follow up to ensure resolution Provide clear and concise information to customers through various More...

Advice and support users after they become customers. Proactively demonstrate possible use cases and best practices. Provide Technical and Product Support. Responsible for developing customer relationships that promote retention and loyalty with existing customers. Be the interfac More...