Manager Customer Support Jobs in Cairo

Roles and responsibilities Drives value to customers and team members by creating and sharing related knowledge. ▪ partners with customers to support their business strategy and goals. ▪ Maintain External, Internal, and the vendor SLAs. Awareness with ITIL is a plus. ▪ Serve as t More...

Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedb More...

Respond to customer inquiries and provide support via phone, email, and chat. Troubleshoot and resolve technical issues related to our e-learning platform. Assist customers with onboarding, registration, and payment processes. Provide product information and guide customers throu More...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr More...

Description MyJam is seeking a dedicated and friendly Customer Support Specialist to join our team! In this role you will be the voice of our brand providing exceptional support to our customers and ensuring a positive experience with our cultural food products. You will address inqui More...

Oracle SQL Developer: A popular tool for database development and management Oracle Enterprise Manager: For comprehensive database management and monitoring Oracle Data Integrator (ODI): For data integration and ETL processes. Oracle Cloud Infrastructure (OCI): Leveraging cloud s More...

Responsibilities: Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote thei More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services Proactively identify and capture upselling opportunities. Investigate & identify the parts required and submit quotations. Check parts availability and ensure correct p More...

Your responsibilities: Acceptance of the goods and inspection of the delivery on the basis of the accompanying doents. Unpacking, sorting and storing the goods in accordance with the requirements under economic aspects and observance of the warehouse regulations Picking and packing t More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships Actively listen to customer concerns, identify solutions, and follow up to ensure resolution Provide clear and concise information to customers through various More...

Provide expertise and guidance on agricultural technologies and practices to support farmers, agricultural businesses, and other stakeholders. Stay up-to-date with the latest advancements in agricultural technologies, machinery, and practices. Provide technical guidance and suppor More...

As a Customer Success Manager you will be responsible for ensuring that our customers achieve their desired outcomes while using LikeCard products or services. This role involves building strong relationships with customers understanding their needs and helping them maximize the val More...

Manage and supervise a team of customer service representatives. Develop and implement customer service policies and procedures. Monitor and evaluate customer service performance metrics. Handle escalated customer complaints and resolve issues effectively. Collaborate with other More...

Boost team performance and revenue. Handle calls with professionalism and improve conversion rates. Provide feedback and lead team meetings. Manage our lead generation system and optimize processes. Build strong relationships with partners and ensure smooth operations. Solve pr More...

Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively t More...

Position Name (Title) : Omnichannel Applications Support MG Division : Operations Reporting to : Omnichannel Innovation and Support SMG Department : Omnichannel Main Job Purpose Managing technical support for ecommerce related applications (we More...

Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively t More...