Contact Center Specialist Jobs in Cairo

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service i.Analyze performance metrics to identify areas for improvement and implement More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

About us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.Seeking highly motivated and resultsoriented personalities to join our Call Center Depart More...

Must Have GDS experience Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills required: Good Communication and Cust More...

- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards, - You’ll lead cross-functional teams, tasked with solving operational problems, - You’ll uphold Amazon’s high standards of process quality, - You&rsquo More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act More...

About Us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are looking for an experienced Nesting Call Center Team Leader to oversee our call cen More...

About Us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are looking for an experienced Nesting Call Center Team Leader to oversee our call cen More...

Reporting to the site manager or other senior project managers as required. Ensuring that requirements, as specified by the client and senior management, are met. Monitoring labor, building material, and equipment budgets and curbing unnecessary expenses. Supervising on-site constr More...

About Us:We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are looking for an experienced Nesting Call Center Team Leader to oversee our call cen More...

Reviewing scripts to make informed decisions about talent requirements. Liaising with directors or producers to find out more about their vision and requirements. Preparing actors for auditions or interviews by providing the script and information about casting expectations. Sche More...

Directing system testing and validation procedures. Directing software programming and documentation development. Consulting with departments or customers on project status and proposals. Working with customers or departments on technical issues including software system design a More...

- Handle calls from customers regarding inquiries, complaints, billing, and technical issues. - Provide accurate and efficient solutions to ensure customer satisfaction and retention. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate More...

Coordinating and developing internal auditing processes. Developing and implementing policies and procedures. Supervising and conducting independent audits. Preparing analysis for departments. Conducting investigations on irregularities and errors. Drafting recommendations on c More...

Developing and implementing marketing plans. Undertaking competitor research and analyses. Conducting market research to establish customer trends and habits. Establishing goals and objectives in order to reach our customers through appropriate marketing channels (digital and tradi More...

1. Logistics Coordination & ManagementManage the ACID creation process on all shipping docs with HQ CS and issue ACID locally in coordination with the Customs broker.Update ACID date on shared folder with the freight forwarder.Ensure that all relevant import documents are in line More...

Cooler Deployment & ManagementInventory Management: Understand and maintain records of how many coolers we have in trade in stock and in transit.Customer Allocation: Collaborate with the Sales team to determine which customers should receive which type of cooler based on More...

Roles and responsibilities Role Purpose: This role will support in administering procurement activities for a subset of the Facility Management and Operations Category (soft services, Hard services, routine Capex,..etc.) across all operating countries and all Majid Al Futtaim operati More...

Managing day-to-day operations. Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. Assisting with the implementation of new processes and procedures. Identifying ways to improve customer experiences. Ordering supplies and More...

Travelling to sites, when necessary. Taking measurements of distances and angles on a property or section of land in order to establish legal boundaries. Employing specialized equipment, including distance measuring wheels, GPS, and geographic information system (GIS) devices to m More...