Technical Support Specialist

Job Description

• Manage AD DC, Users, Computers, GP, Microsoft Exchange 2010, File Servers, and Print Servers.
• Working with SCCM to Provide ON/OFF site Technical Support to all Company Employees.
• Manage Ticketing system; ensuring that all tickets are handled within the SLA frame.
• Provide MS Operating Systems, Computer Peripherals ex Printers & Network Troubleshooting.
• Provide Technical Support for Annual meetings, Board meetings, training sessions.
• Dealing with different laptops & desktops models.
• Answer incoming calls for technical issues.

Job Requirements

• Work Experience: (1-3) years is preferred.
• Preferred Courses: SCCM – MCSA