Job Description
followed as agreed and tasks are performed as planned.
Education and Experience Requirements
Education
- Bachelor of Science or commerce
- Fresh to 2 years experience
Key Areas of Respnsibility
Offer input and gain knowledge as a service manager on products, systems, and services
- Knowledgeable across the related LOB product range including all solution(s) currently released and supported, but may require assistance to progress an incident with assigned product solution(s)
- Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistance
- Very knowledgeable on service delivery procedures and can assist others to met the desired SLAs
- Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role
- Suggest improvements and take preventive measures to consistently improve quality of cash services
- Generate periodical CIT Run report
- Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards
- The service cash disposition plans and controls the amount of cash the ATMs and all activities in which he instructed the Cash Replenishment.
- Optimization of cash inventory in ATMs
- commissioning, management and control of Cash Replenishment
- indicate pitch breaches of the CIT
- Commissioning of replenishment and emptying by implementation, installation and removal of ATM
- sends order for the removal of any cards
- inventory of cassettes and keys each ATM
- The ATM monitoring services provide applications, which authorized users can employ in order to view and monitor the operating conditions of all ATMs from a central location. The monitoring services visualize operating states based on dialog prompts in which the user can choose the depth layer. This visualisation is furthermore accomplished, by using wallboards, dashboards, and other visual displays (failure indication systems etc.).