Help Desk Specialist ( Customs Clearance )

Job Description

• Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
• Provide excellent customer service for customers as per Aramex CS standards
• Facilitate the flow of information horizontally and vertically
• Prepare clearance Documents and handle them with brokers
• Get updates from MTS website and post it on our system
• Data entry for certificate on MTS application (New customs system)
• Handle e-mail requests
• Follow up on running shipments
• Daily Follow up on brokers to make sure they met their KPIs
• Send daily report to Gateway manager and concern team
• Supports operation of help desk and serves as focal point for customer concerns

Job Requirements

• Customer Service Experience(1-2) years
• Bachelor degree Holder (Business Administration or Logistics/ Supply chainMajor Preferably)
• Customer-oriented
• Excellent Communication Skills
• Problem Solver
• English Language Fluency
• Available Vacancy in Egypt Airport

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