Call Center Manager

Distributing job tasks to call center officials and supervising them.
Ensure that the process of responding to clients is proceeding quickly.
Responding to important inquiries or complaints that the call center officer is not able to respond to.
Communicate with the concerned departments to reach solutions to customer complaints.
Review complaints received periodically.
Evaluate performance using basic metrics such as accuracy, call waiting time, customer satisfaction, etc.

Hire and train staff to maintain quality standards for the customer service department.
Make reports on the extent of customer satisfaction with the service, their opinions about it, and what should be improved later.
Making reports on the performance of the call center employees and ensuring that the work is progressing according to the management plan with the required quality.
Creating reports for evaluating the monthly target for each employee on a daily, weekly and monthly basis.
Creating reports on the disbursement of collection commissions and monthly target incentives.
Responsible for assigning late payment clients to customer service staff