Technical Support Specialist - ITSM
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.
As a fully Saudiowned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.
Our commitment to excellence is evident in our customercentric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction.
Our vision is to be the Kingdoms most customercentric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cuttingedge solutions that not only meet but exceed our clients expectations.
- Provide all levels of support monitoring and managing tickets on ManageEngine ServiceDesk Plus
- Complete tickets for IT Service Desk inquiries and followups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
- Ability to do level one of Help Desk
- Participate in new application Training and testing to obtain familiarity when servicing IT Service Desk requests.
- Manage tickets and provide quick and accurate updates.
- Interact with customers as needed on their issues.
- Maintain and build upon a knowledge management environment.
- Interact and collaborate with development groups.
- Maintaining an Asset Database and tracking changes
- Collating and validating supporting documentation.
Requirements
- Bachelor s degree/ Diploma in Computer Science or equivalent.
- Experience being involved in different types of solution implementations
- Good technical background with the ability to discuss architecture hardware and software.
Excellent understanding of Windows.
- High sense of responsibility and ownership acting like an owner in what you do.
- Exceptional communication and presentation skills.
- Being able to work on their own or in a team.
- Being able to work to tight deadlines.
- Ability to maintain composure during stressful situations.
- Handling many tasks & responsibilities.
- Basic in English.
- 2 years minimum experience in the same field.
Bachelor's Degree in Computer Science or equivalent +4 years of experience in the same position ITIL Foundation(Preferred) Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Identity and Services Microsoft 365 Mobility and Security Microsoft 365 Messaging Microsoft 365 Certified: Enterprise Administrator Expert Experience with Cloud technology [Saas, Iaas, and Paas] Good knowledge for AWS(Preferable) Familiar with different migration scenarios (Between On-Premises and Cloud) Active directory. SSO solution (Active Directory Federation Service) Technical ideas to non-technical audience and work with individuals at all levels. Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences. Active Listening Oral Communication Interpersonal Skills Customer Service Guidance A good memory of how software and operating systems work Problem solving skills A positive attitude and energetic work style An ability to lead others Works to the strategic direction of the organization Excellent time management skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English.
Education
Certification Requirements: Bachelor s degree in Computer Science, Business Administration equivalent.
نوع التوظيف
دوام كامل
