Head of Client Services
نُشرت في :
24-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Position Summary
The Head of Client Services is responsible for overseeing and managing all client relationships. This role requires a strong understanding of the clients business objectives and the ability to deliver exceptional service that exceeds their expectations.
Key Responsibilities
Client Relationship Management:
oDevelop and maintain strong relationships with existing clients.
oProactively identify and address client needs and concerns.
oOnboard new clients ensuring a smooth transition process.
oServe as the primary point of contact for clients providing regular updates and addressing inquiries.
Team Leadership:
oLead and manage a team of client service professionals.
oProvide mentorship training and development opportunities for team members.
oFoster a positive and collaborative team culture.
Project Management:
oOversee the planning execution and delivery of client projects.
oEnsure projects are completed on time within budget and to the highest quality standards.
oMonitor project progress and identify potential risks or challenges.
Business Development:
oContribute to business development efforts by identifying new client opportunities.
oDevelop and maintain strong relationships with potential clients.
oParticipate in client pitches and presentations
Requirements
Proven track record in client management particularly in the PR and media industries.
Strong understanding of the clients business objectives and challenges.
Excellent communication and interpersonal skills both verbal and written.
Proven ability to build and maintain strong client relationships.
Strong leadership and team management skills.
Experience in project management and delivery.
Ability to work effectively under pressure and meet deadlines.
Bachelors degree or equivalent experience.
Value
Strengthens client retention and enhances longterm partnerships.
Ensures seamless project delivery and client satisfaction.
Fosters a positive and collaborative team culture.
Contributes to business growth and development.
Focus Areas
International experience is a must.
Strong focus on client satisfaction and retention.
Ability to drive continuous improvement and innovation
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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