Welcomer - Saudi Only

• Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform tag make up tidy hair).
• Greeting/Attitude: Always keep a smile on.  A positive attitude is a must for all welcomers.
• Follow up: The welcomer will act quickly and efficiently following the instructions received by her/his supervisor.

• Organization: She/he will ensure that her/his section is perfectly tidy at all times that the  stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
• C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
• Communication: She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift follow up and keep it updated during his/her shift.
• Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
• Executive Bookings & VIP: The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor to benefit from all perks of the executive floor.
• Guest requests follow up: The welcomer will be ready to help the guest with any request.
• Handover: At end of shift the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct with all the backups attached.
• Selling / Upselling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
• Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
• Security: The welcomer has to know her/his duties & responsibility in the eventuality of fire.
• To ensure that all the standards and procedures established are followed strictly.

Remote Work :

No

Employment Type :

Fulltime