Community Manager - Social Media Q424
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
NOK HC is hiring Community Manager for one of the biggest media & advertising agencies originally located in France.
Job Description:
*Monitor multiple clients accounts across Facebook Instagram Twitter TikTok LinkedIn and YouTube public and direct messages for customer comments feedback queries and complaints
*Engage with and respond to users within agreed client SLA via Arabic and English responses
*Manage FAQ sheet by updating preapproved responses regularly and recommend responses in Arabic and English where required
*Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner
*Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)
*Translate content in both Arabic and English
*Stay up to date on current platform updates and publishing features
*Formulate daily weekly and monthly reports on the performance of social ads
*Vary tone of voice within community management responses based on context platform and brand
*Develop sentiment reports based on user queries and complaints observed through community management
Requirements:
*Bachelors degree in communication journalism business or any related field
*Ideally 12 years agency experience in a similar role
*Excellent written and verbal communication skills in Arabic and English
*Moderate knowledge of the different social media post formats
*Experience using community management tools (Hootsuite Sprinklr etc.) is ideal
If you are interested please send your updated CV at mentioning the job title in the subject line.
Remote Work :
No
نوع التوظيف
دوام كامل
