Community Manager - Social Media Q424
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Job Description
NOK HC is hiring Community Manager for one of the biggest media & advertising agencies originally located in France.
Job Description:
*Monitor multiple clients accounts across Facebook Instagram Twitter TikTok LinkedIn and YouTube public and direct messages for customer comments feedback queries and complaints
*Engage with and respond to users within agreed client SLA via Arabic and English responses
*Manage FAQ sheet by updating preapproved responses regularly and recommend responses in Arabic and English where required
*Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner
*Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)
*Translate content in both Arabic and English
*Stay up to date on current platform updates and publishing features
*Formulate daily weekly and monthly reports on the performance of social ads
*Vary tone of voice within community management responses based on context platform and brand
*Develop sentiment reports based on user queries and complaints observed through community management
Requirements:
*Bachelors degree in communication journalism business or any related field
*Ideally 12 years agency experience in a similar role
*Excellent written and verbal communication skills in Arabic and English
*Moderate knowledge of the different social media post formats
*Experience using community management tools (Hootsuite Sprinklr etc.) is ideal
If you are interested please send your updated CV at mentioning the job title in the subject line.
Remote Work :
No
Employment Type
Full Time
