Otis Line Agent - Otis
نُشرت في :
28-09-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
28-09-2024
الوصف الوظيفي
Date Posted:
Country:
Kuwait Location:
KWT01: Al Tijaria Tower 10th Floor Al Soor Street Mirqab - Attends phone calls (both call backs and main reception) received by the call center and captures client concerns as per the defined process.
- Collects necessary information regarding call back registers call back in MIS dispatch technician and collects action report and complete call back report in MIS.
- Coordinates with service examiners and supervisors to ensure that every callback is attended within the contractually agreed time limits.
- Follows relevant procedures regarding status of contract expiry date pending payment etc. and inform Service Sales Engineers accordingly.
- Generates daily call back reports route wise reports shutdown list or any other reports that are requested.
- Updates service route charts in MIS at the beginning of each month and distributes route charts approved by the Manager Service Field to all service supervisors.
- Input service time ticket data in MIS and submit monthly time ticket report.
- Prepares local material requests (LSR) for service and installation department as instructed by the respective supervisor.
- Performs filing/archiving of call back repair and maintenance SVR. (Service Visit Report) and yearly service schedule cards (pink cards) on route basis.
SelfManagement
- Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
- Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
- Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keeps abreast of professional developments new techniques and current issues through continued education and professional growth.
Minimum Qualifications
- Associate degree in Arts/Science or equivalent
- Minimum of 4 years of relevant experience in call centre operations in a construction/engineering organization
- At least 2 years in positions of progressively increasing responsibilities
Language Skills
Fluent written and spoken English essential Arabic preferred
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click
here
. Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
confidential
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نوع التوظيف
دوام كامل
المهارات المطلوبة
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