Head of Operational Excellence - Al Mulla Group

The Head of Operational Excellence at Al Mulla Group is responsible for establishing a transformative culture of continuous improvement across the Groups diverse business verticals including trading & manufacturing engineering financial services office automation car rental and leasing etc. The role is pivotal in driving operational efficiencies reducing costs enhancing customer satisfaction and ensuring the Groups competitiveness. The Head of Operational Excellence will collaborate with the respective Managing Directors and Divisional Heads to assess current operational processes and implement bestinclass strategies and frameworks tailored to each divisions unique challenges. Key Responsibilities: Strategic Leadership: Develop and implement a comprehensive operational excellence strategy across the Groups diversified businesses. Align initiatives with the companys strategic goals incorporating best practices from Lean Six Sigma and other operational excellence methodologies. Continuously refine the strategy to adapt to emerging challenges and opportunities in the business environment. Operational Synergies: Identify crossfunctional synergies between business units to optimize operational processes and eliminate redundancies. Drive interdepartmental collaboration to leverage shared resources and capabilities ensuring cohesive operational improvements across all divisions. BusinessSpecific Process Improvement: Lead and manage tailored process improvement initiatives for each business vertical using Lean Six Sigma Agile or Total Quality Management (TQM) frameworks. Assess and improve process efficiency in manufacturing operations service delivery in financial services and customer management in the car rental and leasing divisions among others. Cost Optimization: Develop costreduction strategies across all business units by improving procurement processes reducing waste optimizing resource allocation and increasing overall operational efficiency. Ensure longterm sustainable costsaving measures are in place without compromising quality. Project Management: Oversee and mentor project managers within the organization ensuring adherence to project timelines budgets and quality standards. Implement project governance frameworks to improve accountability visibility and success rates across strategic initiatives. Change Management and Cultural Transformation: Build a culture of continuous improvement by guiding organizational change initiatives. Lead workshops and capabilitybuilding programs to empower employees at all levels to embrace operational excellence and innovation. Foster a mindset shift from reactive problemsolving to proactive operational management. Innovation and Emerging Technologies: Evaluate and adopt cuttingedge tools and technologies such as AI IoT and data analytics to improve process automation predict operational bottlenecks and enhance decisionmaking. Ensure the Group remains competitive by leveraging industry 4.0 technologies in manufacturing service automation and datadriven decisionmaking. CustomerCentric Operations: Drive a customercentric approach in operational processes ensuring the Groups services and products consistently meet and exceed customer expectations. Develop metrics to monitor and enhance customer satisfaction turnaround times and service quality across business divisions. Performance Monitoring and Reporting: Establish and monitor KPIs specific to each business vertical including manufacturing efficiency customer service delivery financial service compliance and fleet management performance. Develop an executivelevel dashboard to track operational metrics ensuring timely interventions and corrective actions. Expected Outcomes: Achieve measurable improvements in operational efficiency across all business divisions within the first 612 months. Implement sustainable costreduction strategies leading to a 510% reduction in the overall operational costs. Increase customer satisfaction across serviceoriented divisions by improving response times service quality and overall customer experience. Ensure the successful delivery of key operational projects within scope time and budget with no major delays or cost overruns. Foster a culture of continuous improvement across all levels of the organization

Indepth knowledge of Lean Six Sigma TQM Agile and other continuous improvement methodologies. Exceptional project management skills with experience in delivering complex crossfunctional projects across various industries. Strong problemsolving and analytical abilities with a focus on datadriven decisionmaking. Excellent communication leadership and interpersonal skills with a demonstrated ability to lead diverse teams. Knowledge of emerging technologies and tools (e.g. AI IoT data analytics) and their applications in process improvement.