drjobs SPA MANAGER - Alila Hinu Bay English

SPA MANAGER - Alila Hinu Bay

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الوصف الوظيفي

Summary

Core Competencies


  • Skill
  • Has Leadership Skill
  • Has ability to create the promotion program
  • Has a sense of urgency
  • Has a skill of creating a new treatment
  • Has ability to train team member
  • Has Computer skills
  • Knowledge
  • Ability to operate hotel system
  • Has treatment knowledge
  • Master in English
  • Has Product Knowledge skills
  • Develop and present a budget
  • Manages programs within budget constraints
  • Applies budget processes
  • Develops strategies for determining budget priorities
  • Self Image
  • Responds appropriately to customer inquiries requests or complaints
  • Acts to makes things better for the customer
  • Encourages others to work together as a team
  • Develops and uses systems to increase order and ensure that procedures are followed
  • Acts to support learning and development of team member; e.g : provides training gives taskoriented instruction directions coaching and demonstrations and provides support to increase working effectiveness
  • Gives negative and positive feedback in work performance and behaviour for improvement to subordinates
  • Allocates task responsibility in appropriate areas to appropriate individuals
  • Shows tolerance; remains calm and patient in stressful situations
  • Controls own feelings and temper in all situations
  • Responds constructively to problems even under stress

  • Trait
  • Engaging to the guest
  • Acts in a consistent manner
  • Acts to gain confidence and trust from superiors and colleagues
  • Works well with other people
  • Communicates clearly and successfully in English Remembers faces and names easily

General Responsibilities

  • Ensure the spa operation runs properly smoothly and professionally on a daily basis.
  • Ensure all spa employees are neatly groomed.
  • Contribute to work on sales and marketing plans and programs attend weekly sales and marketing meetings.
  • Enforce Hotel and Spas Standard Policy and Procedures and Core Standards
  • Review employees job descriptions and document changes or updates.
  • Conduct quarterly staff reviews and report results to HR .
  • Approve all annual leave
  • Monitor standard check list are done daily as to SOP.
  • Conduct daily staff briefings reviewing the previous days customer comments and operations points.
  • Coordinate with other departments for promotions and special projects when needed.
  • Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager.
  • Responsible for daily basic spa operations accounting procedures
  • Responsible to monitor employees rules and regulations
  • Submit monthly operational reports to summary to GM
  • Maintain a month to date sales statistics and activities journal.
  • Deal with guest and staff complaints
  • Assist staff with daily activities
  • Make decision regarding discounts and complimentary items and treatments.
  • Create new menus for agents special programs and cross check cost and spa inclusions with sales.
  • Create staff schedules
  • Monitor training matrix
  • Monitor quality of all spa products and produce on delivery.
  • Maintain individual staff performance files.
  • Report to HR with any staff related issues
  • Continue to provide customer feedback to GM and SD regularly.
  • Responsible for the process and procedures of spa purchases.
  • Responsible to monitor retail and application stock levels.
  • Responsible for monthly stock takes
  • Ensure all spa staff has updated information on hotel events promotions and staff activities.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work well under pressure and meet deadlines
  • Prior 3 years experience in a Hyatt or luxury brand hotel with same position.
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