Customer Relation Executive - Tourism Industry - Thoraipakkam - Immediate Joiner

We are hiring Customer Relation Executive for a leading Tourism Brand

Overview:

Key Responsibilities:

• Managing customer inquiries and concerns via phone email and inperson interactions
• Providing detailed information about travel packages itineraries and destination options
• Assisting customers in booking reservations flights accommodations and transportation
• Addressing customer complaints and resolving issues in a timely and efficient manner
• Developing and maintaining strong relationships with existing and potential customers
• Collaborating with internal teams to ensure seamless customer experiences
• Collecting and updating customer information in the database
• Monitoring customer feedback and implementing improvements based on insights
• Developing promotional strategies to attract new customers and retain existing ones
• Ensuring compliance with industry regulations and standards
• Preparing reports on customer feedback satisfaction and trends
• Participating in training and development programs to enhance skills and knowledge
• Keeping abreast of industry trends and competitive offerings
• Contributing to the development of marketing materials and campaigns
• Attending industry events and conferences to network and promote services

Required Qualifications:

• Bachelors degree in Hospitality Management Tourism Business Administration or related field
• Prior experience in a customer service or sales role within the tourism or hospitality industry
• Excellent communication skills both written and verbal
• Strong interpersonal abilities and a customercentric mindset
• Proficiency in using reservation and booking systems
• Knowledge of popular travel destinations attractions and travel trends
• Ability to multitask and prioritize in a fastpaced environment
• Problemsolving skills with a focus on delivering effective solutions
• Understanding of customer relationship management principles
• Ability to work flexible hours including weekends and holidays
• Knowledge of foreign languages is a plus
• Familiarity with industry regulations and compliance standards
• Attention to detail and accuracy when handling customer information and bookings
• Proficiency in MS Office and customer management software
• Enthusiasm for travel and a passion for providing exceptional customer service

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