Client Coordinator - Tourism Industry - Thoraipakkam Location

We are hiring Client Coordinator for a leading Tourism Brand

Overview

Key responsibilities

• Act as the primary point of contact for clients addressing inquiries and concerns promptly and professionally.
• Collaborate with internal teams to ensure timely and accurate delivery of products/services to clients.
• Manage client accounts including maintaining client records and handling contract renewals.
• Provide support to clients offering guidance and assistance as needed.
• Coordinate client meetings and events including scheduling and preparing materials.
• Ensure client satisfaction through regular communication and feedback gathering.
• Assist in resolving client issues and escalating as needed.
• Monitor and track client interactions and outcomes using CRM systems.
• Conduct research and analysis to identify client needs and market trends.
• Collaborate with the sales team to identify opportunities for upselling and crossselling.
• Prepare regular reports on client activity satisfaction and performance.
• Contribute to the development and implementation of client service strategies and initiatives.
• Participate in client presentations and proposals.
• Stay up to date with industry trends and best practices in client management.

Required qualifications

• Previous experience in a clientfacing role or customer service position.
• Bachelors degree in business administration or a related field.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Problemsolving skills and the ability to think critically.
• Proficiency in CRM software and Microsoft Office suite.
• Ability to work effectively in a team environment.
• Detailoriented and able to manage multiple priorities simultaneously.
• Understanding of sales and marketing principles is an advantage.
• Ability to adapt to evolving client needs and industry trends.
• Proactive and selfmotivated with a positive attitude.
• Willingness to learn and continuously improve client management skills.
• Flexibility to adapt to fluctuating workloads and client demands.
• Ability to maintain confidentiality and professionalism when handling sensitive client information.

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