Customer Communication Officer
Customer Communication Officer
Posted on :
23-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Excellent Opportunity for Freshers for BANKING
About the Client Our client is Indias leading private sector bank offers Online NetBanking Services & Personal Banking Services like Accounts & Deposits Cards Loans.
Experience: 0 1 YEAR
Work Location: PAN INDIA
Requirements
1) Complaints received to be actioned within stipulated TATs.
2) Ensure quality resolution along with end to end resolution for customer complaints / grievance..
3) Ensure inputs provided from various channels on complaints cases are validated and correct feedback shared for each case with central CCM team.
4)Validation of voice recordings Voice recordings to be validated on any complaint involving abusive call / miscommitment.
5)Regularly highlight key complaint trend across locations to ensure correct actions are taken to address the same. and details.
Benefits
Benefits Salary PF ESI Incentives
Gender Both Male & Female can apply
1) Complaints received to be actioned within stipulated TATs. 2) Ensure quality resolution along with end to end resolution for customer complaints / grievance.. 3) Ensure inputs provided from various channels on complaints cases are validated and correct feedback shared for each case with central CCM team. 4)Validation of voice recordings Voice recordings to be validated on any complaint involving abusive call / mis-commitment. 5)Regularly highlight key complaint trend across locations to ensure correct actions are taken to address the same. and details.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
