COO Roll Out Manager

Our client is a Payment Technology company with a mission to revolutionize financial services in Africa by providing innovative accessible and inclusive solutions for businesses and individuals with cuttingedge technology. With its commitment to excellence it seeks to position itself as a trusted partner in the rapidly evolving payments industry.

Job Summary:

Our client is seeking an exceptional Chief Operating Officer (COO) to lead its team. The ideal candidate will play a pivotal role in driving operational excellence optimizing processes and ensuring the seamless delivery of our payment services while possessing a blend of strategic vision operational expertise and leadership acumen to lead our company through its next phase of growth. He or She will be responsible for ensuring the business delivers on its promises to clients including uptime and ensuring that customer feedback is always excellent.

Key Responsibilities:

• Develop and implement operational strategies to optimize performance improve scalability and enhance customer experience.

• Oversee all aspects of daily operations including transaction processing customer service risk management and compliance.

• Implement strategies to enhance customer acquisition retention and satisfaction across digital channels.

• Leverage data analytics and customer feedback to continuously improve the user experience and drive customer loyalty.

• Collaborate with crossfunctional teams to identify opportunities for process improvement and innovation driving operational excellence throughout the organization.

• Lead and mentor a highperforming operations team fostering a culture of accountability collaboration and continuous learning.

• Monitor key performance metrics and operational KPIs providing regular insights and recommendations to senior leadership.

• Ensure compliance with industry regulations and standards maintaining a strong focus on security privacy and data protection.

• Develop and maintain strategic partnerships with key stakeholders including banks payment networks vendors and regulatory agencies.

• Drive the of strategic initiatives and business development opportunities working closely with the CEO and other members of the executive team.

• Stay informed about emerging trends technologies and market developments in the payments industry leveraging insights to inform decisionmaking and drive innovation.

• Represent the company externally participating in industry events conferences and thought leadership initiatives to enhance our reputation and visibility in the market.

Candidates Requirements:

• Bachelors degree
• Masters degree needed
• Minimum 10 years experience in Fintech Financial Services etc.
• Total years of experience: 10 Years.
• A professional certification in the field would be an added advantage
• Strong understanding of payment processing technologies regulatory requirements and industry trends.

Remote Work :

No