Technical Support Engineer - Cooling - Schneider Electric

• 50% > Provide technical support on Cooling Products on BFO via email/phone/video or through remote connections to SE FSRs and CSPs.
• 10% > Contribute to the creation of technical bulletins (Field Service Bulletin Method of Procedure and Known Event) describing the problem solving on Cooling Products.
• 5% > Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q).
• 5% > Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content.
• 5% > Update the content of the FSR database for Cooling Products.
• 5% > Contribute to the development of the training modules collaborating with Training teams.
• 5% > Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
• 5% > Contribute to improve procedures for development of FSR Service Tools.
• 10% > Other activities.

• Participation to validation tests on Cooling Products at customer site.
• Visit customers WW to discuss and analyze unsolved technical issues on Cooling Products.
• Drafting of technical onsite intervention reports.
• Present Advanced FSRs Community topics at monthly meetings providing continuous feedback to Community leaders about team members participation and involvement.
• Share technical knowledge and daily experience within the team.
• Teamworking solidarity and networking between team members.
• Becoming expert on Cooling products and even on the Cooling solutions.

• 
  Fluent English (oral and written).
• Good thermodynamic knowledge.
• Good verbal and written communication skills.
• Teamwork capabilities.
• Capability to selfassess & followup your own performance.
• Flexibility and ability to learn fast.
• Problem solving skills and predisposition to understand and explain in a simple way high level technical information.
• Continuous Improvement mindset.
• Willingness of achieving ambitious goals both individual and common.
• Ability to work respecting clear deadlines.
• Ability to develop and maintain relationships with technical stakeholders (Colleagues End Users Suppliers).
• Availability to travel occasionally WW.
• Knowledgeable on digital communication tools.

At Schneider Electric were committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life progress and sustainability for all.

We believe in empowering our team members to reach their full potential fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value ensuring that every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone everywhere.

If you want to be part of a company where your contributions truly matter where you are empowered to make a difference and where inclusivity is valued we would love to hear from you.

Discover your Meaningful Inclusive and Empowered career at Schneider Electric.

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