Remote Engineer

Ability to communicate and work across different cultures and social groups Excellent problem-solving skills Ability to provide step-by-step technical help, both written and verbal Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to diagnose and troubleshoot basic technical issues Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Ability to empathize and work with customers in real-time to resolve issues Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP) A strong grounding in all areas of Infrastructure Technology Strong understanding of Windows 10, Microsoft office, and general system administration. Academic Qualifications and Certifications: Degree or relevant qualification in IT/Computing or equivalent Certifications of the following vendor technologies are highly preferred: Cisco Preferred additional certifications in Microsoft, Linux, Cisco. Required Experience: Previous work experience as a Technical Support Engineer (or similar role) will be advantageous Some hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and service desk software Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer. We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent.