JOB OVERVIEW
We are seeking a skilled IT Support Technician to enhance our computing environment and ensure seamless operations. The ideal candidate will excel in providing firstline support and maintenance adeptly resolving support requests maintaining high customer satisfaction and ensuring continuous service delivery. With a strong understanding of cloud computing this individual will be involved throughout the lifecycle of any cloudbased projects including deployment management and operation of various systems.
RESPONSIBILITIES
To provide end users with first line support and maintenance within the organizations
computing environment
Responsible for resolving support requests as well as meeting customer satisfaction and
continuous service delivery demands
To provide the required knowledge and expertise related to the working of cloud computing.
Being involved throughout the life cycle of any cloud based projects. Including the
deployment managing and operating various required systems.
Assist all users with any IT related incident when called upon
Install configure maintain diagnose troubleshoot and repair hardware and software on
desktops laptops and peripherals such as phones printers scanners external drives and
other related hardware
Perform basic computer wired and wireless network troubleshooting.
Take ownership of incidents and provide permanent fixes with the aim of restoring service
to the customer as soon as possible escalating incidents to management where and when
necessary.
Accurately record update and document requests.
Update asset management of all software and hardware
Participate in planned / emergency maintenance activities after hours and on weekends
Email and MS Office account administration on Office 365
User account administration i.e.: account creation modification deletion and password
resets on Active Directory.
AntiVirus administration i.e.: installing troubleshooting reporting and cleaning of infected
devices.
Follow policies and procedures for change problem and incident management.
Administrating and establishing the architecture of multitier systems.
Finetuning and configuring various cloud infrastructures.
Creating backups and managing disaster recovery.
Configure and manage access points and VPNs.
Requirements
An accounting background is essential because the person will need to handle
inventory issues.
Matric
A
Studying towards or completed Microsoft Certified Desktop Support Technician
(MCDST) will be advantageous.
At least two years experience working as an IT support technician
Understanding different network technologies security systems and Cloud tenets
is an added advantage.
You should also have experience in monitoring as well as auditing systems.
Knowledge in system advancement and virtual technology and awareness about
the security controls.
Ability to translate the architectural needs and some over the networking
concepts(firewalls TCP/IP DNS)
Basic understanding of cloud computing is a must
BEHAVIORAL SKILLS
Maintain a first class level of customer service ensuring that all customers are
treated efficiently and in an appropriate manner
Maintain excellent verbal and written communication skills that are coherent
grammatically correct effective and professional with the ability to communicate
effectively with technical and non technical colleagues at all levels in the
organization
Be a highly motivated team player with the skills and ability to manage changing
priorities
Excellent technical knowledge of desktops laptops mobile devices and peripherals
Working technical knowledge of current protocols operating systems and
standards
Software and hardware troubleshooting
Able to work independently and take ownership of job responsibilities with
minimal oversight
Be very organized and have a structured approach to completion of tasks with a
strong focus on attention to detail and accuracy
Ability to use initiative
Function effectively under pressure and meet deadlines
Customer focused
Strong problem solving skills
Ability to interact with Senior Management
Willing to learn from fellow Team Members
Complies with all company policies and procedures
Participates in the implementation and support of ITrelated policies
Keeps work areas neat organized and secure.
1. Be computer proficient and have knowlegde in trouble shooting 2. Be organized and be able to work in a team 3. Be able to multitask and meet deadlines