IT ADMINISTRATOR

We are seeking a skilled IT Support Technician to enhance our computing environment and ensure seamless operations. The ideal candidate will excel in providing firstline support and maintenance adeptly resolving support requests maintaining high customer satisfaction and ensuring continuous service delivery. With a strong understanding of cloud computing this individual will be involved throughout the lifecycle of any cloudbased projects including deployment management and operation of various systems.

To provide end users with first line support and maintenance within the organizations

computing environment

Responsible for resolving support requests as well as meeting customer satisfaction and

continuous service delivery demands

To provide the required knowledge and expertise related to the working of cloud computing.

Being involved throughout the life cycle of any cloud based projects. Including the

deployment managing and operating various required systems.

Assist all users with any IT related incident when called upon

Install configure maintain diagnose troubleshoot and repair hardware and software on

desktops laptops and peripherals such as phones printers scanners external drives and

other related hardware

Perform basic computer wired and wireless network troubleshooting.

Take ownership of incidents and provide permanent fixes with the aim of restoring service

to the customer as soon as possible escalating incidents to management where and when

necessary.

Accurately record update and document requests.

Update asset management of all software and hardware

Participate in planned / emergency maintenance activities after hours and on weekends

Email and MS Office account administration on Office 365

User account administration i.e.: account creation modification deletion and password

resets on Active Directory.

AntiVirus administration i.e.: installing troubleshooting reporting and cleaning of infected

devices.

Follow policies and procedures for change problem and incident management.

Administrating and establishing the architecture of multitier systems.

Finetuning and configuring various cloud infrastructures.

Creating backups and managing disaster recovery.

Configure and manage access points and VPNs.

An accounting background is essential because the person will need to handle

inventory issues.

Matric

A

Studying towards or completed Microsoft Certified Desktop Support Technician

(MCDST) will be advantageous.

At least two years experience working as an IT support technician

Understanding different network technologies security systems and Cloud tenets

is an added advantage.

You should also have experience in monitoring as well as auditing systems.

Knowledge in system advancement and virtual technology and awareness about

the security controls.

Ability to translate the architectural needs and some over the networking

concepts(firewalls TCP/IP DNS)

Basic understanding of cloud computing is a must

Maintain a first class level of customer service ensuring that all customers are

treated efficiently and in an appropriate manner

Maintain excellent verbal and written communication skills that are coherent

grammatically correct effective and professional with the ability to communicate

effectively with technical and non technical colleagues at all levels in the

organization

Be a highly motivated team player with the skills and ability to manage changing

priorities

Excellent technical knowledge of desktops laptops mobile devices and peripherals

Working technical knowledge of current protocols operating systems and

standards

Software and hardware troubleshooting

Able to work independently and take ownership of job responsibilities with

minimal oversight

Be very organized and have a structured approach to completion of tasks with a

strong focus on attention to detail and accuracy

Ability to use initiative

Function effectively under pressure and meet deadlines

Customer focused

Strong problem solving skills

Ability to interact with Senior Management

Willing to learn from fellow Team Members

Complies with all company policies and procedures

Participates in the implementation and support of ITrelated policies

Keeps work areas neat organized and secure.