Corporate Operations manager Wholesale Servicing Operations HSBC GSC Egypt

Impact on the Business

• Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budge and resources within established requirements.
• Develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business trust
• Sets and re-evaluates process quality, efficiency and effectiveness targets, ensuring that performance targets are met

Customers / Stakeholders

• Monitors and evaluates customer service levels within their area of operation.

Leadership & Teamwork

• Ensure knowledge retention in the process by continuously developing and training staff.
• Development of succession plan for all roles, ensuring continuity of service and operational excellence
• Provision of ongoing feedback to senior managers on the performance and progress review for managers
• Promote a positive and safe work environment by carefully monitoring work conditions and facilities, and suggesting improvements. Maintain high staff morale through the use of varied and fun teambuilding activities.
• Enforce department guidelines, policies and procedures through regular communication with staff and co-ordinationwith team leaders who are tasked to coach team members.

Operational Effectiveness & Control

• Identify and manage Operational Risk within the department.
• Ensures the accuracy and completeness of Management Information.
• Coordinates with IT to make sure that reporting tools are maintained and are functioning properly.
• Responsible for evaluating current procedures and implementing process improvements.
• Responsible for ensuring that staff comply with Group Standards.