Customer Support German and Dutch Speaker

Are you passionate about delivering exceptional customer experiences Do you thrive in a dynamic fastpaced environment where your problemsolving skills can shine We are excited to offer an opportunity to join the direct customer service team in the beautiful town of Sant Cugat Spain.
You will be the first point of contact for customers providing support and solutions to ensure their satisfaction and loyalty. If you are a proactive empathetic and communicative individual with a commitment to excellence we would love to hear from you.

Tasks

Your responsibilities and impact working as a Customer Service Expert will be:

• Support of new/existing customers
• Close cooperation with the sales application engineers as well as the engineering department
• Quotation processing: checking and recording queries coordinating customerspecific tooling solutions with the specialist departments and field service commercial quotation preparation preparing and submitting quotations to the customer following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team coordination of customerspecific tooling solutions with the specialist departments and field service dispatch of order confirmations invoices and if necessary drawings management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion campaign end of quarter)
• Digital document management and filing according to standardized predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Requirements

Skills qualifications and interests you need to succeed in this role:

• Very good ability to express yourself in German (C1) and Dutch (B2)
• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP IT product knowledge)
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP CRM PLM and lead generation in the B2B area would be an advantage
• Whats in it for youLunch Ticket COBEE
• 26K to 31K yearly gross base salary
• ADESLAS Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

Benefits

Whats in it for you

• 26K 31K yearly gross base salary
• Lunch Ticket COBEE
• ADESLAS Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

What should you expect from living in Barcelona

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days Mediterranean weather and a relaxed lifestyle