Responsibilities (include but not limited to):
- Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
- Laptop troubleshooting, maintenance and administration.
- Apple MacBook support and troubleshooting.
- Apple iOS and Android device support; setup and configuration.
- Knowledge and understanding of HP, Xerox and Canon print devices.
- Anticipate and respond to complex technology support issues.
- Strong knowledge and understanding of Win10, Office 365.
- Instant Messaging tools; TEAMs.