Training Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Join us as our next Training Manager (Collections) and help shape the future of fintech!
Location
- Onsite Kalaw Manila
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. Its essential for us to embody the core of our brand name BillEase a combination of bill and ease pronounced bilis which means speed or swiftness in Filipino.
The Job
Design develop and implement comprehensive training programs for Collections Specialists covering areas such as:
- BillEase products and processes
- Effective communication and negotiation skills
- Customer service excellence
- Debt collection regulations and ethics
- Soft skills development (e.g. empathy resilience problemsolving)
- Facilitate engaging and interactive training sessions utilizing various delivery methods (e.g.classroom training eLearning)
- Coach and mentor new and existing Collections Specialists providing ongoing support and guidance
- Continuously evaluate and improve training programs based on feedback and industry best practices
- Stay uptodate on the latest trends and regulations in the collections industry
- Collaborate with other departments (e.g. HR Operations) to ensure alignment of training programs with business goals
The Ideal Candidate
- Bachelors degree in Human Resources Business Administration Training & Development or a related field (preferred)
- Minimum 5 years of experience in training and development ideally within the collections industry
- Proven track record of designing and delivering effective training programs
- Excellent facilitation and communication skills
- Strong instructional design and adult learning principles
- Ability to develop engaging and interactive training materials
- Experience with eLearning platforms a plus
- Indepth knowledge of the collections industry and relevant regulations (a plus)
- Passion for developing and empowering others
- Strong analytical and problemsolving skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
Remote Work :
No
نوع التوظيف
دوام كامل
